Refund policy

Return & Refund Policy

Thank you for shopping with Pure Lily! We take pride in offering quality eco-friendly products and want you to be completely happy with your purchase. Please read our return policy carefully.

Returns

We accept returns on unopened and unused items within 30 days of the purchase date. To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.

To initiate a return, please contact us at service@purelilyshop.com with your order number and reason for return. We will provide you with return instructions.

Send returns to: The Pure Lily Shop 124 Five Forks Dr. PMB #155 King, NC 27021

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

We also offer store credit as an alternative to a refund, which will be issued promptly upon receipt of your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at service@purelilyshop.com with a photo of the damage. We will cover return shipping costs and offer a full refund or replacement at no charge to you.

Final Sale Items

Items marked as final sale are not eligible for return or refund. This includes deeply discounted items or items noted as non-returnable at the time of purchase.