Shipping policy

Shipping Policy

Thank you for shopping with Pure Lily! We're committed to getting your eco-friendly products to you as quickly and safely as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

We ship to addresses within the United States via USPS. Estimated delivery times after shipment are 5–7 business days for standard shipping.

Free standard shipping is available on all US orders of $50 or more.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package via the USPS website at usps.com.

Shipping Delays

Delivery times are estimates and are not guaranteed. Pure Lily is not responsible for shipping delays caused by USPS, weather events, or other circumstances outside our control. If your package is significantly delayed, please contact us at service@purelilyshop.com and we will do our best to help.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at service@purelilyshop.com with your order number and a photo of the damage (if applicable). We will work with you to resolve the issue as quickly as possible.